1. The United States of Shopping Makes Peace Not War

    It is an August night in Times Square. The air is not the steamy sullen soup it was just a few days ago. The weather has cooled, the humidity near gone. Tourists crane their necks to gawk at the LED videotrons that rim Times Square bright as daylight. Adding to the mutter of trucks and taxi cabs is a mashup of strange tongues from Brazil, France, Germany, Serbia, Ecuador, Britain, and Atlanta.

    Everywhere you look, people carry shopping bags by the fistfuls. They gobble up Levi’s, American Eagle, GAP, and other totems of American culture because they mean something: freedom, independence, disposable income, empowerment, capitalism, consumerism, and more.

    This reminds us that not only is the world decidedly flat, but the influence of American culture spreads like water. Our ideals are without boundaries. Nothing expresses independence, freedom and equality more than the ability to buy what you want, where you want, when you want it. American culture is available to all, to be embraced, enjoined, enjoyed, and spilled into the world mix: hence the cultural irony of people wearing Hollister t-shirts during the Spring revolution in Egypt, or otherwise naked kids in Amazonia sporting Nikes.

    Although isolated by two large oceans, American culture is a global community. The Japanese collect Fender guitars, Brazilians chow McDonald’s, Chinese grin as they nibble KFC. We do not just propel profits, we propel culture. But the strength of any culture, to rewrite James P. Carse, is its ability to find visions that promote still more vision.

    For pan-Americana, the meaning of value is a double-sided ideal, as political as it is economic. It helps shape a community with shared beliefs: a culture. Cultures are not geographies with borders, they are geometries that flex and expand with enough suck to absorb whatever rubs against them. While borders can be broken, cultures seep forward. This is the lasting power of American hegemony: a culture that stretches beyond dollar devaluation, trillionated debt, and footsore armies. Here in Times Square, the Others are gobbling up the totems of those things that represent our freedoms, our independence and American spirit of individuality. Fashion. Electronics. Music.

    These Times Square visitors from Ukraine, Slovenia, Ecuador, Brazil, China, have been democratized, in part, by our icons of consumerism. Watches, purses, shoes, shirts, cell phones, blue jeans, etcetera. Not only are they familiar with the American context, they consume and expand it. They buy it, they carry it back home with them. That’s not just a t-shirt, it’s a flag.

    A few blocks away, a pod of young people from Eastern Europe cluster shoulder to shoulder in a hotel lounge, checking off shopping lists. Together, they buy jeans, iPads, smartphones, Barbie® dolls, and other consumables that represent what they imagine we are. They pack them into suitcases, then ship them back to the mother country. Their black market profits are enough to let them remain in the United States. In a sense, they embody the ultimate American Experience: they live to shop.

    It is the same all over the world. In China, American visitors giving a marketing workshop describe American values. Foundational American ideals, they declare, are “freedom” and “democracy”. The Chinese shake their heads and retort, “capitalism” and “consumerist economy”.

    We must be wary of jingoistic notions of America’s global influence. Yet, as we try to influence with surveillance satellites and remotely controlled robotics, perhaps our stealth bombs are not really guns and steel, but the pyrotechnics of rock anthems, soft drinks, fried chicken, running shoes and Twitter. Can owning a smartphone be as transformational as a voting booth? As revolutions sprout in Egypt, Libya, Tunisia, as the jobless riot in Britain, France, and Spain, as people transcend national identities to get their global fix, we must remind ourselves of the possibilities of the possible. Shopping bags are concentrations of meaning that declare our ideals of freedom, equality, and independence: shopping for all. Today they buy our t-shirts, tomorrow they change their world.


  2. Google gets Googlishious

    It’s always a danger to look into the crystal ball, everything is so distorted by the glass. But if everything remains as is, it’s hard to look at Google and not foresee the California company winning the future of social media, social technology, and all the bitstreams in between.

    The tipping point for me came not when Android recently surpassed iPhone and Nokia to become the most widely-used software on smartphones, and not when Steve Jobs nodded out of Apple. Rather, it was when a friend needed to change up her BlackBerry. Like millions of others, she found herself facing the decision between iPhone and Droid. Even as owner of an iPad and MacBook Pro, she went for the Droid. Why? “I wanted to look at the dark side,” she laughs. “I grew up with Apples, I love Apples, but Google is good, too.

    “Besides,” she blurted at the elephant in the room, “what’s going to happen to Apple now that Steve Jobs is gone?”

    A company as staunchly genius as Apple, driven by a single visionary, competing with a firm led by not just one but two much younger visionaries, is vulnerable.
    While both Apple and Google have been consumer-centric (Apple products created the phrases “user-friendly” and “ergonomic”), one of Google’s many advantages is that it has always created services. Apples have almost always come in a box.
    This allows Google to conjure, develop, and launch new ideas that either set the world on fire, or disappear in puffs of smoke. They can be resilient. Apple products require months of testing, prototyping, manufacturing, steeped in reviews.
    Today Google has a breadth of cross-category products that have become a part of people’s lives: Google search, YouTube, Google maps, Google Earth, Gmail. And Google’s recent purchase of Motorola must make them feel luckier than ever.
    The purchase positions Google for the biggest merger of all: from the television big screen that sucks up nearly 5 hours of viewing each day (versus 10 minutes of video viewing any other way and only 12 minutes on Facebook on average per FB user) to ogling the small screens on computers, tablets and smartphones.

    
Google is amply positioned as a part of people’s lives. As Jim Lecinski points out in his Google book ZMOT (Lecinski is head of Google’s Chicago office), the average shopper last year used 5.3 sources of information to make a purchase decision. Today in 2011, that same shopper uses 10.4 sources. Double. Half of those shoppers searched online for reviews, blogs, tweeted, comparison-shopped, sought information from the manufacturer or retailer, or “friended” or “liked” a product or company online. Google (in part) empowers that ritual in consumer’s lives.
    Google is a part of marketer’s lives, as well. The company’s ability to pinpoint consumer targets is at juicy levels unheard of elsewhere. This will mean buoyant advertiser support downstream, when marketers realize that things aren’t changing–they’ve already changed.

    Both Google and Apple are strong brands, with plenty of advocates. And just as you can’t replace someone’s iPod with an ordinary MP3 player, you can’t replace someone’s Google search or YouTube with another search engine, even one that claims to be Comcastic.

    But there are differences. While Apple is a closed system, Google is open.
    And with a yawning gap between those people who use laptops and those who use handheld digital devices (the former tend to be older, the latter skew younger) Google is definitively poised for the future.

    And let’s be honest, despite its exalted brand appeal, Apple’s hubris will be it’s own undoing. Apple service, for example, has never been top-notch. Despite the initial genius of the Genius Bar, waiting to be served is as onerous as standing behind the velvet rope at your local club (the irony is, you’re already a member of the club!). Apple people belong despite legendary poor service, lemon new product launches, and expensive closed systems.

    All of which flies in the face of today’s open source, chatty, free-based social media. Free apps are us. Without being evil, Google keeps innovating. They keep turning up cool new stuff that people want.

    And what about Facebook? Despite the talent wars they are having with Google in Silicon Valley, unless FB does something dramatic they will go the way of that other thing people used to do…oh yeah, MySpace. (At about the same that Google+ launched, and Droid became the most popular smartphone software, Facebook announced they were making FB “easier for lefthanders”.) Yawn me to death.

    
As we have watched digital technology emerge from their Jurassic era to living in science fiction, it is hard to imagine what comes next. But it’s coming. With Google’s current share price at $533 versus Apple’s $380, Google can fund whatever scheme they pursue and can keep dialing up newer newness.

    Watch out Apple. Goodbye Facebook.

    Maybe it’s time to run out and buy a Droid.


  3. America spends more on prisons than on education