1. Winter Olympics, antiques, beer, Cheerios

    The Winter Olympics reminds us of just how important the creation story is. Imagine the confluence of hundreds of athletes without the video clips showing them as young athletes back home. Every athlete in the spotlight has the obligatory rolling footage of them as a three year-old in skis, skates, or bobsledding downhill on a piece of cardboard. With this background, the athletes would be anonymous. (Worse, we’d have to make up our own minds about them.) As Jack Trout says, the creation story is often at the heart of being successful.

    The creation story is important in other industries who get far less spotlight. The antiques business, for example, would be dead without the all-important provenance. The provenance provides a family tree for the piece—who made it, who owned it, where it came from. In other words, the creation story. Without the provenance, even the most attractive pieces are just old furniture or Aunt Mary’s junk. In fact, the parallel intrigue of The Antiques Roadshow is not just how much the piece is suddenly worth, but the stories of where it came from.

    Wanna have a beer? While we readily recognize the lineage of Anheuser-Busch (the latest heir being Augie IV), the creation story of Miller has been lost. Add up the icons of Clyesdales, the A-B eagle, Bud bottle and other pieces of primal code (just as a start) and you can see why Miller is eclipsed by Budweiser.

    Rob Walker’s recent piece in New York Times Magazine points out the “loyalty beyond reason” enjoyed by its breakfast cereal Cheerios. The product is finally reaching its soul thanks, in part, to David Atshul’s Character Camp. At Camp, marketers learn that their product storyline is just as important as their features and benefits. The creation story for Cheerios is often simply, “That’s the cereal we always ate for breakfast when I was a kid.”

    That’s the kind of provenance that leads to loyalty beyond reason.

    [Primal Branding is a construct that lets you design belief systems that create communities and surround products, services, personality brands, social and political movements, even civic communities. Belief systems are constructed with the primal code, a holisitc group that includes a creation story, creed, icons, rituals, sacred words, nonbelievers, and a leader. Used together--not separately--the primal code attracts people who want to share your beliefs, which ultimately creates communities of two or two billion.]


  2. Verizon uploads new phone ritual

    Verizon Wireless recently introduced its VCAST service, the latest upgrade on handheld communication devices. VCAST, a new multimedia service available through Get It Now® is television programming for your phone. (After the iPod video launch over the holidays, we can expect a lot of this from here on out.)

    That handheld communication device that used to be called your cell phone has changed a lot of rituals lately.

    Been to a rock concert? Instead of holding up candles or cigarette lighters, people are holding their cell phones aloft, taking photos or calling their friends into the concert arena.

    When the Pope died last summer, Poles in Warsaw text messaged ten of their friends to come to a memorial service in the soccer field where the Pope had once conducted Mass. Within three hours, over 100,000 people were on the field.

    Taking photos with cell phones has dramatically changed that ritual. Now photos can be shared instantaneously with friends on the other side of the planet. No waiting allowed. My wife and I were hiking outside of Portland, Oregon when we came upon a rattlesnake on the trail. She instantly pulled out her cell phone and snapped a shot and zapped it to astonished daughters back home.

    I understand that VCAST allows me to get news from CNN, sports from ESPN, stock reports from MarketWatch, not to mention movies and 3D games.

    My problem is that with over 100 channels on wall-mounted television, I rarely find anything to watch. Ubiquity is one thing, content is another. The ritual of not finding anything worth watching is the one ritual I truly wish Verizon and VCAST would change.


  3. Re-branding genetics, the icky science

    The debate over genetics and the resultant hue and cry makes me ask what everyone is so upset about. Genetic science is about to do great good. The problem in the red states seems to be about whether or not Mankind should be able to alter Nature. (Never mind that farmers have been genetically altering crops and livestock for 200 years.)

    The real problem is a matter of perception. From the beginning, the creation story surrounding genetic scientists have been portrayed as Marty Feldman-typed mad scientists, trying to put duck feet on sheep.

    While this perspective certainly helped make news, it certainly didn’t structure the argument for stem cell research. The reaction out in Middle Earth has been a resounding, “Ick!”.

    What genetics companies need to do to “re-brand” their cause and help shift the debate, is to re-tell their creation story. Their origins are not from Frankenstein, but from Louis Pasteur.

    Their quest is not to put duck feet on sheep, but to reduce human suffering and to help mankind.

    Already, at least one form of leukemia can be cured simply by taking a genetic-engineered pill. Research is being done on other forms of genetic therapy for diabetes, stroke, and Alzheimer’s.

    The issue is not one of purpose, but of positioning stem cell research in the public mind. Using the primal code, we could make genetic scientists the next astronauts, not the next Frankenstein.


  4. National Geographic, the primal Society

    In the middle of an African gully, Paleontologist Donald Johanson scrapes away soil, slowly uncovering a 3.5 million-year-old skeleton. That night, Johanson and his team celebrated the discovery in their tents as The Beatles’ “Lucy In The Sky With Diamonds” played in the background. Nobody remembers how, but the nickname Lucy was given to the female hominid. Lucy’s discovery was flashed around the world and her name became a household word.

    (Note the origin story, icon, ritual, sacred words, and leader just revealed. Equally important hominids have been discovered before and since, yet Lucy alone retains a special place in our imaginations, because she sparkles with primal code.)

    The story of Lucy is one that National Geographic Society founders would have been proud of when the Society was founded in 1888. The founders were thirty-three learned and accomplished men of Washington society who met at the Cosmos Club on January 13, 1888. Some of them, like John Wesley Powell, were explorers and geographers themselves. Others were generalists simply interested in the world and all it contained. Although the formal mission statement declared the creation of “a society for the increase and diffusion of geographic knowledge,” one of its most prominent founders inventor Alexander Graham Bell, succinctly declared that the Society was about “The world and all that’s in it.”

    In the beginning, the Society published a sporadic, text-only journal with cumbersome scientific articles solicited from its members. That changed after Alexander Graham Bell became Society president and in 1903, he formally announced Gilbert H. Grosvenor as editor of National Geographic magazine. Grosvenor was a cousin of Gardiner Greene Hubbard, the first Society president. He was young, ambitious, and the fact that he was courting Alexander Graham Bell’s daughter may have influenced his employment. Nonetheless, Grosvenor provided a ready ear for Bell’s suggestions and proceeded to improve the writing and subject matter of the magazine. Slowly, Grosvenor solicited new articles and magazine content improved.

    Then, late one night as Grosvenor was preparing the January, 1905 issue for the printer, he discovered with horror that the magazine was eleven pages short. Frantic, he searched his office for an overlooked article–anything, and opened an envelope filled with photos of Lhasa, Tibet. He separated out the best and sent the photos to the printer with the rest of the magazine, then held his breath. The issue was a mesmerizing success as people discovered with their own eyes the remotest ends of the planet. Expecting to be fired, instead Grosvenor was applauded. His “mistake” became the hallmark of National Geographic magazine, and testimony of the discovery explorations and knowledge that the Society funded and exposed to the public for the next hundreds years and more.

    On April 6, 1909, Robert E. Peary and Matthew A. Henson reached the North Pole in a National Geographic Society-supported expedition. In 1912, Hiram Bingham dug through Inca remains in Machu Picchu. In 1920, South Pole explorer Richard E. Byrd flew over the South Pole. Jacques-Yves Cousteau photographed the undersea world. Louis and Mary Leakey discovered Zinjanthropus. Jane Goodall studied chimpanzees. Dian Fossey studied gorillas. Apollo 11 astronauts planted the National Geographic Society flag on the moon. Robert D. Ballard discovered the Titanic. Joydeep Bose studied India’s endangered Phayre’s leaf monkey. All thanks to funding provided by the National Geographic Society.

    “Our mission is the spirit of exploration,” says Linda Berkeley, President of National Geographic Enterprises and the Executive Vice President of National Geographic. “When people do anything connected with National Geographic, they expect to increase their knowledge about the world, and in some spirited way to be empowered to explore or to become part of some exploration.” The explorer’s spirit is the creed that motivates the entire organization. “The world and all that’s in it” that Alexander Graham Bell set out to investigate is a vast, all-encompassing credo that constantly seeks out new horizon lines in paleontology, biology, geology, anthropology, astronomy, oceanography, archaeology, and geography.
    Linda Berkeley, who is a recent import from Walt Disney Corporation, was not surprised to learn that National Geographic has just as much resonance with consumers. “This name has so much resonance for people,” she says, “because the idea of exploring has no age limit to it, no mental capacity limit. It starts when you’re born and it can increase as you get older. And there are so many ways it can manifest itself through culture, through nature, animals, and through very important topics like global warming, disarmament, even obesity. There’s no limit to what you can explore and how you can learn, and that’s what National Geographic stands for. It has enormous resonance. It’s not a basic need,” adds Berkeley. “It’s a basic soulful need. That desire is never going to go away.”

    The fundamental icon for National Geographic, of course, is the magazine that arrives each month. With its yellow-framed front cover (the yellow band was adorned with acorns when it first appeared in 1910) the iconic yellow frame surrounds the cover photo, inviting people to look inside. Perhaps National Geographic’s most iconic cover–although it seems presumptuous to choose only one–is the beatific gaze of Sharbat Gula, the teenage Afghan girl who appeared on the June 1985 cover. According to NGS, her tourmaline-eyed unwavering stare is the most recognized photograph in the magazine’s history. The thousands of other images included in the magazine are also valuable icons. Each month, the appearance of colorful tree frogs, full-breasted natives, undersea exploration, bursting volcanoes and toothsome dinosaurs have been welcome sights for thousands of subscribers from Emperor Haile Salassie, Theodore Roosevelt and Al Capone to your local public library. Other NGS icons include the National Geographic flag, which has been hoisted on mountains, in remote jungle camps, flown from ship masts and posted on the moon’s Sea of Tranquility. The headquarters of the National Geographic Society on 17th Street in Washington, D.C. is also an icon of exploration, discovery and learning. In 2005, National Geographic flew its flag over the iconic ship National Geographic Endeavour in an alliance with Lindblad Expeditions. The ship is an entry into the growing category of expedition travel, as lay people interact with NGS scientists, photographers and researchers to explore remote, untrammeled and endangered parts of the world. “I think of brands as a promise to a customer,” says Linda Berkeley. “When somebody buys something with National Geographic on it, it says something about who they are. What we stand for resonates with them. In a world that has multiplied the ways you reach people, and things happen so quickly and there’s so much exposure, you have to be ever vigilant. You have so many consumer touchpoints. The responsibility is to make sure that in every way you are meeting the expectation of the consumer. I see that as a big responsibility.”

    Each month, as people pull their fresh issue of National Geographic magazine from the mailbox, they are holding an icon of the National Geographic Society in their hands. The same is true for readers of National Geographic Adventure, National Geographic Traveler, and National Geographic Kids. National Geographic has evolved from one magazine to a media company educating millions through four magazines, the National Geographic Channel, the web site, books and the lecture program National Geographic Live!. “We began as an organization to help people learn about the world, with a magazine to let people hear the stories that we brought back from all over the world,” says Linda Berkeley. “Now we can tell those stories through television, through trips, through DVDs, videos, and the internet. We’re robust because we’ve kept moving and growing with the same essence and the same mission.” NGS also has explorers-in-residence, living icons who embody the National Geographic Society’s ideals of exploration and discovery. A more recent development is a catalog’s worth of National Geographic-branded items, from backpacks to bed sheets.

    Collecting each issue of National Geographic was once an easy poor man’s collectible. Ironically, because so many people saved them, the yellow stacks of National Geographic never became as valuable as people hoped. The ritual of collection goes hand in hand with the ritual arrival of each monthly issue. There are other ritual sessions held in Grosvenor Auditorium, during National Geographic Live! sessions where people pay up to $60 to hear lectures by Himalayan mountaineers, Alaskan dogsledders, performance concerts, and biologists in search of the rare blue morpho butterfly.
    Former Editor-in-Chief Bill Allen used to tell people about the night he met Bob Ballard at the
    airport. Ballard was carrying a bag of film, which he brought back from sunken Titanic for processing.
    The ritual return of scientists, explorers and photographers from the field are acts of discovery at NGS.

    The current Human Genome Project, whose goal is to collect DNA samples from 100,000 people around the world, is another ritual that involves not only NGS but collaborators IBM and individual persons.

    “Live from National Geographic” lectures in Seattle, Chicago and in other cities around the country are
    also ritual events that celebrate milestones of discovery. So are the ritual announcements at National
    Geographic Society, like the discovery of fossil remains of the gargantuan crocodilian, Sarcosuchus
    imperator
    . The discovery of the oldest footprints of modern humans ever found, the frozen mummy of an
    Inca girl found on a summit in Peru in Society’s Explorers Hall, are all ritualized celebrations with
    tremendous meaning for members of the Society. It should be noted that activities associated with the
    process of discovery also have their own rituals. Setting out on the voyage, digging on the site, trekking
    through remote mountain regions all have prescribed rituals that can determine the mission’s
    success or failure.

    Sacred words associated with National Geographic include Alexander Graham Bell’s original maxim, The world and all that’s in it. There are also the words known scientists and the lexicon of their field, whether it’s biology or paleontology, they have words dedicated to their profession that describe their world. There is also the word of discovery from the field. The follow-up lecture series at Grosvenor Lecture Hall. The roving lecture series that visits cities like Seattle. These are the hallowed verbal moments wrapped in dialogue description, and discovery.

    The pagans or nonbelievers in the face of NGS’s far-flung challenge to discover the world and all that’s in it, are those people who choose to remain ignorant in sense of the word root ignorare, men and women who elect to ignore the world around them. This is 180º from Alexander Graham Bell’s challenge to discover the world and all that’s in it. The great strength of NGS, as Linda Berkeley points out, is its accessibility to the common man, woman and child. Knowledge has no hierarchy, other than an openness to curiosity and a desire for discovery. Although it seems inconceivable that the National Geographic Society would have people opposed to its point of view (its satisfaction rating among consumers is over 90%), they are likely to be found from the competitive side. Other societies and companies angling for a similar consumer base. And as the Society’s immersion in television, the internet and licensing grows, their high-minded thirst for knowledge and discovery will face competition in the marketplace for audience and the consumer’s share of wallet, just as cereal companies do.

    The leaders of the National Geographic Society from its the first president Gardiner Greene Hubbard to current Chief Executive Officer John Fahey, have been charged with the task of leading the Society in its far-flung searches for knowledge and discovery. Other leaders were founding members like Alexander Graham Bell and John Wesley Powell. And then there is the line of Grosvenors who edited the magazine and also Chris Johns, the current Editor In Chief, who have guided the spirit of NGS through over a thousand issues of the magazine. But ins some sense, the real leaders of the National Geographic Society are the men and women who are in the field, leading the expeditions of discovery. Whether they are scientists, writers, explorers, photographers or television producers, they are the people truly responsible for capturing the knowledge that we are ultimately exposed to. “One of the things that National Geographic has done so well is that no here sits on their laurels,” says Linda Berkeley. “What I hear is, what do we do to get better? What do we do so that we’re connecting to people? It’s a huge responsibility, but it’s an exciting thing to be doing.”

    Through its unwitting use of the primal code, the National Geographic Society has the enthusiasm of millions of people around the world. The NGS has encouraged people from a young age to discover, to explore, to wander gullies in search of cephalopods, search for arrowheads, and poke through tidepools. It is a diverse and robust community with over seven million English readers of National Geographic magazine, another two million readers in languages from Spanish to Indonesian. National Geographic Network is seen by 250 million viewers. And there are 50 million page views on the NGS website. “We’re constantly saying, how can we talk about the subjects in ways that connect to people. That’s what keeps names and people going for as long as National Geographic has.”


  5. hotel QT checks in refreshed ritual

    The new hotel QT in New York City is the latest in branded hotels trying to update and improve the hotel ritual.

    Hotel QT, on 45th Street just East of Times Square, has a lobby that is the anti-lobby, a counter that resembles a theater ticket window or Quick Track Betting facility. (A friend trying to meet me walked by the hotel twice before he finally found it.)

    The obligatory bar in the back has a swimming pool where no one really swims (at least not during happy hour) but management plays water themed movies. The night I was there, they played Jaws.

    Owned by Andre Balazs, who also owns the Mercer Hotel in downtown Soho, it’s no wonder the hotel QT is so figured out.

    What Balazs and marketing team figured out is how much hotel is “enough hotel” for the New York visitor. The Paramount, W and others have been marketing chic thimble-size rooms based on the premise
    That no one spends New York time in their hotel room anyway.

    At hotel QT the rooms are also small, but what either research or common sense have made clear to Balazs and company is that people want 1) a resplendent king-size bed (yes, it fills the room), and 2) an incredible shower to start your day.

    Simple pleasures. Produced with great enthusiasm.

    However, if you’re looking for the ritual of food service, well, there’s always the Four Seasons.

    The new hotel QT in New York City is the latest in branded hotels trying to update and improve the hotel ritual.

    Hotel QT, on 45th Street just East of Times Square, has a lobby that is the anti-lobby, a counter that resembles a theater ticket window or Quick Track Betting facility. (A friend trying to meet me walked by the hotel twice before he finally found it.)

    The obligatory bar in the back has a swimming pool where no one really swims (at least not during happy hour) but management plays water themed movies. The night I was there, they played Jaws.

    Owned by Andre Balazs, who also owns the Mercer Hotel in downtown Soho, it’s no wonder the hotel QT is so figured out.

    What they’ve really figured out is how much hotel is “enough hotel” for the New York visitor. The Paramount, W and others have been marketing chic thimble-size rooms based on the premise
    That no one spends New York time in their hotel room anyway.

    At hotel QT the rooms are also small, but what either research or common sense have made clear to Balazs and company is that people want 1) a resplendent king-size bed (yes, it fills the room), and 2) an incredible shower to start your day.

    Simple pleasures. Produced with great enthusiasm.

    However, if you’re looking for the ritual of food service, well, there’s always the Four Seasons.


  6. Branding the primal movement

    There are many political and social movements on the planet. They embrace themes of apartheid, ecology, global warming, capital punishment, music and theater, disease, animal rights, human rights, and yellow-legged frogs.

    Some social and political causes bubble up from the froth of daily news, some attract our attention for the obligatory nanosecond (or as long as the person stands at our front door) then disappear like a popping cartoon bubble. The causes and efforts and efforts around the globe number in the thousands, and are as various as the people and communities and religions and ideologies that support them.

    However, the causes and efforts that stick, those that resonate and gain momentum, do not always do so because of their humanitarian or social content. Rather, they glide to the forefront because they have successfully gathered together the pieces of primal code that help them not only to exist, but to flourish.

    Primal Branding is a construct that lets you engineer a belief system that attracts communities of people who want to believe. Primal brands contain the seven pieces of primal code: a creation story, creed, icons, ritual, sacred words, nonbelievers, and leader. (The word “brand” is an imperfect word. For purposes here, “brand” is considered to be any product, service, personality, organization, social cause, political ideology, religion, movement, or other entity searching for popular appeal.)

    Look at the ideology we call democracy, American-style. In this belief system, the creation story is about founding fathers tired of taxation without representation. The creed is all about men being created equal. (There is also a parallel creed concerning freedoms.)

    The icons are the American flag, the sound of The Star Spangled Banner, Mount Rushmore, The White House, Washington Monument, the Arlington Cemetery, the voting booth, Uncle Sam and more. (The longer that an ideology has been in place, the more pieces of code exist. There has simply been more time to put them into place, strengthening the belief system.) Rituals include voting, of course, as well as celebrating the 4th of July, Memorial Day, Thanksgiving, Veteran’s Day, President’s Day, raising the flag, lowering the flag to half-mast. The sacred words are E pluribus unum, freedom, democracy, and In God we trust. Leaders started with George Washington, and have included every elected President since.

    We always assume that this country was brought into being through manifest destiny, or because democracy is guided by divine right which wills itself into existence. If only that were the case. American democracy is continually being tested and tweaked. Its appeal began by unifying against a common enemy, and continues today through a system of checks and balances, driven by a unifying principle. Throughout our 200-year history, our nation has been augmenting the elements within the primal code.

    Other political and social movements would do well to heed the primal code.

    Because the primal code is about building a belief system that attracts people who believe, it is also about creating a group of people who belong to the group that believes in the same things they do. There is no underestimating the power of this group of zealous believers. Movements like the French Revolution, Russian Revolution, Civil Rights movement, Vietnam anti-war movement, labor unions and more were driven by people who believed in the righteousness of their cause. They joined their arms together and stormed the castles of their discontent.

    It could rightfully be argued that the Civil Rights Movement in the 1960s might have simply found its place in history. Yet, such serendipity seems unlikely. The notion of equal rights had suffered a rise and fall over one hundred years. And while it is valid that certain personalities shaped and took charge of the movement itself, it is also true that the very notion of civil rights as a concept required a belief system to be in place.

    The origin story for the Civil Right Movement begins in the deep South, stuck in a land before time, and about which much has already been written. For our purposes here, let’s assume that the movement started when Rosa Parks refused to sit in the back of the bus in Selma, Alabama. The creed or mission statement can be summed up in one word: equality. The concept of peaceful resistance and nonviolent activism is arguably another operating creed behind the Civil Rights Movement. The icons of the Civil Rights Movement are the banners and signs the demonstrators carried as they marched to Birmingham, Alabama and Washington, D.C. The photograph and news footage on the mass media of radio and television included Dr. Martin Luther King delivering his “I Have A Dream” speech. The images of demonstrators marching arm in arm down the highways of Alabama. There were less positive icons, as well. The black and white photographs of blank men hanging from trees on rural Southern roads. The news footage of snapping police dogs, jeering racists and fire hoses turned on demonstrators are all iconic images of the Civil Rights Movement.

    The rituals of the Civil Rights Movement, as in the Women’s Movement and the Vietnam Antiwar Movement and movements around the world, were the marches and demonstrations, the speeches, rallies and sit-ins. The words freedom, equality, civil rights, and We shall overcome were the favored verse. The speeches by Dr. Martin Luther King, and others also became sacred words. The nonbelievers, of course, were racists. The authoritarians who held power and did want to release it. The people who believed that the color of their skin made them superior. Bigots. The leaders of the Civil Rights Movement were located in towns and cities throughout the North and South. They included Rosa Parks, Dr. Martin Luther King, President Lyndon B. Johnson, Malcom X, and their predecessors W.E.B. Dubois and Marcus Garvey. And the multitudes of organizers, demonstrators and activists from North, South and around the world.

    Thousands of people in the United States—North and South, were involved in the movement for Civil Rights. Many of them continue their mission today, to ensure equal rights to Latinos, immigrants from Southeast Asia, Africa and the rights of children, the elderly, the impoverished and the underprivileged.

    The pattern of primal code that was involved in the Civil Rights Movement can be mimicked for other causes of merit. The opportunity is for observers to become believers, then advocates and champions of the cause. The Civil Rights Movement, after all, imitated the nonviolent achievements of Ghandi.

    The blueprint set forth in the primal code is clear. All movements begin as a narrative. Their creation story begins with someone who believes that the world has somehow missed a step and is doing it wrong. They have an alternative credo. Icons are gathered that shout the new credo. There are marches and demonstrations and other attendant rituals. In the Vietnam Antiwar Movement, they burned draft cards. In the Women’s Movement, they burned bras. In the Middle East today, they burn effigies of Uncle Sam. There are also less inflammatory rituals. The mass sit-ins, the marches, the carrying of signs and banners, the food strikes, the walk-outs, the boycotts.

    There are always, of course, those who will not follow the new cause, for whatever reason. They are the nonbelievers, the pagans. The hawks who will not be doves (and vice versa), loggers who chop down the redwoods, the ardent capitalists who cannot help but hire cheap child labor. Sacred words abound. Make love, not war. We shall overcome. Save the whales. Ban the bomb. Vote for Jerry. Give peace a chance.

    It is all part of a narrative, it is storytelling. When pieces of the story are missing, the story becomes less interesting, people become disinterested and turn away. When pieces of primal code are missing, they feel dissatisfied and turn away.

    During the 1960s, the National Aeronautics and Space Administration seized the popular imagination with its race to the moon. Following the Apollo 11 lunar landing on July 20, 1969, however, the excitement dissipated, was rekindled briefly during the Shuttle launchings, until the 1986 Challenger explosion.

    Why did the space program lose it illusory quest? After all, what is more exciting and dynamic, than space? Stephen Spielberg, Stanley Kubrick, Ridley Scott and dozens of other Hollywood directors have turned outer space into their own private theater. So what’s up with N.A.S.A.? While they’ve tried to make much of their Mars Rover, the photogenic dune buggy they’ve planted on the Red Planet, it has done little to capture the imaginations of earthlings over the age of ten. They would do well to remember that which made them successful in the first place, which was not just safe missions but the orbiting pieces of primal code.

    The creation story was born in man’s quest for flight, a dream that extends beyond the Wright Brothers and into science fiction. The creed is President John F. Kennedy’s farsighted mandate to reach the moon before the Russians (and Kennedy’s vision that recognized just how much Americans love a challenge). Icons include the space capsules, the astronaut’s million-dollar suits, the rocket launch pad, the verbal 10-9-8 countdown, Houston command center and John Glenn. The sacred words during the moon race, include that same 10-9-8 countdown, and words like orbit, lunar, and of course, One small step for man, one giant leap for mankind. The nonbelievers, of course, were the Russians and their high-flying cosmonauts, malcontent politicians, and any others against the U.S. space program. The leaders were President John F. Kennedy, John Glenn, astronauts Neil A. Armstrong, “Buzz” Aldrin, Michael Collins and the essential, yet anonymous engineers at the Johnson Space Center in Houston.

    The failure of N.A.S.A’s ability to regenerate its appeal is not due to rocket science, but to their failure to recapture the imagination and spirit of America and the world. Something they might have done if they had looked back at their primal code.

    [Primal Branding is a construct that lets you design a belief system using the seven pieces of primal code: creation story, creed, icons, rituals, sacred words, nonbelievers, and leader. Used together these seven pieces of code create a system of belief that attracts brand advocates and public appeal for products and services, personalities, political and social movements, even civic communities.]


  7. Campbell

    When Progresso brand soup came onto the shelves a decade and more ago, they were chunkier and tastier. Suddenly, Campbell’s didn’t seem so Mmm! Mmm! good any more. Blindsided, Campbell’s marketing team has proven why it’s not good to kick a giant, as they fight to maintain their position as the home favorite. The marketing team has added handheld, microwavable, and other adaptations over the years, even giving their classic cans a pop-top. All of which changed the rituals of preparation and eating Campbell’s brand soups. My last visit to the grocery store informs me that now Campbell’s is changing the ritual of shopping for their soups. The soup aisle—already heavy with rows of Campbell’s iconic red and white packaging—now has tasty rows of dispensers. Instead of standing vertically as they have for generations, Campbell’s soup cans now lie on their side and roll off their dispenser rack. Think of a cola can at your local convenience store. Simple. And so brilliant. Meanwhile Progresso, not long ago the innovator in the category, stands stunned.

    [Primal Branding is a construct that lets you design a belief system using the seven pieces of primal code: creation story, creed, icons, rituals, sacred words, nonbelievers, and leader. Used together these seven pieces of code create a system of belief that attracts brand advocates and public appeal for products and services, personalities, political and social movements, even civic communities.]


  8. Business golf ritual on its way out?

    Rituals fill our work life, from the water cooler to production meetings to the company holiday party.

    There’s one ritual that might be on its way out, thanks to the Jack Abramoff scandal, and that’s the business golf outing according to a recent New York Times article.

    A verdant setting for backroom deals, the back nine and the 19th hole have been a business rite for decades. As the Abramoff situation shows, however, they’ve also been the rite for wrongful lobbying, solicitation, and outright skullduggery.

    Justifiably defended by everyone with a decent game, we’ll see if the rite of golf goes the way of the coffee girl, three martini lunch and holiday party mistletoe–albeit for vastly different reasons.

    Maybe we’ll decide to replace golf with something more 21st century. Like hot yoga.


  9. The primal cause: Habitat for Humanity

    Nearly three billion people today—half of the world’s population, live on less than two dollars per day. According to World Bank figures, the developing world pays back $13 for every $1 of debt it receives in grants. UNICEF statistics report that 640 million children do not have adequate shelter. Over five million American families live in substandard housing. Over two billion people around the world live in substandard housing. Topping it off, just a few hundred millionaires control as much wealth as some of the poorest nations in the world.

    Millard Fuller and his wife Linda recognized some of these welling facts as long ago as in the 1960s. The figures they looked at were different, but the context was the same. Poor populations were getting poorer, people existed without food, clothing or shelter. So they decided to do something about it.

    In 1965, the Fullers made a decision to move away from their millionaire lifestyle and devote their energies to God’s work. Millard Fuller had owned a successful direct marketing company. They uprooted and moved to Koinonia Farm, located outside of Americus, Georgia. Koinonia was a grassroots rural economic development program that addressed local needs. It included a farming operation that grew pecans, a processing plant, and for a short time a sewing industry that made lady’s slacks. Millard Fuller soon filled the director’s slot. While in Koinonia, Millard Fuller helped create Partnership Housing and The Fund for Humanity. The effort built a new home for Bo and Emma Johnson, but more importantly that first house was the blueprint for a program that would build one million more homes around the world.

    In 1973, the Fullers uprooted again and this time moved to the Democratic Republic of Congo in Africa, taking the principles of Partnership Housing with them. Three years later, the Fuller returned to the United States and moved to Americus, Georgia, a little town just down the road from Plains, Georgia, and opened the first Habitat for Humanity headquarters.

    Just nine years and several homes later, Americans opened up their newspapers and magazines to see a photo of former U.S. President Jimmy Carter wielding a hammer. He and his wife Rosalynn had become Habitat partners. An outgrowth of his human rights platform while President and his continuing outreach programs, Habitat for Humanity finally got the public relations push it needed.

    Today, thanks to millions of volunteers, people are hammering out hope in over three thousand communities around the world. Habitat for Humanity homes have been built from Lawrence, Kansas to Waianae, Hawaii to Cochabamba, Bolivia. They provide shelter for Prem Bahadur Thakula in Tikapur, Nepal. There are forty-five Habitat homes in the area where Namugenyi Piona lives with her daughters in Wobulenzi, Uganda. Ademar de Souza and his wife, Valderene lived in a makeshift shack made of plastic and cardboard until they moved into their Habitat home. The stories of how over 750,000 people got decent, affordable housing stretch from Nyamakate, Zimbabwe to Waritzan, Papua New Guinea to Philadelphia, U.S.A.

    The official creed of Habitat for Humanity is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. On the human scale, the mission is to provide suitable housing for people and communities in need. Each of the over 1500 Habitat for Humanity affiliates in the United States and the five hundred affiliates internationally, are operated independently. They are all legal entities in their own right and have their own mandates and goals. Each board has a committee to select candidates, review applications and select the families they would like to build for.
    “There’s a tremendous need,” says Ted Swisher, head of the U.S. Affiliates. “We would like housing to be where food is in the United States. Nobody would allow somebody to starve in their community or to go without basic clothing. But we would allow people to live in substandard housing in this country. Many people still live in very primitive conditions.”

    The human goal is to become more humane. Creating proper shelter stops the cycle of poverty and hopelessness for families. It gives them the survival basics and an opportunity to aspire. There are also positive health and safety implications when you provide proper shelter. There are less places for mosquitoes to breed, and the overall cleaner living conditions allow less chance of malaria, cholera and other maladies. Supplying affordable new housing also creates the opportunity for families to buy proper food and clothing.

    The icon of Habitat for Humanity is its logo, of course, but also the hammer and nails, Skilsaw, concrete mixer and mason’s trowel that are the uniquitous tools of home construction. The most meaningful icons are the 750,000 homes that have been constructed around the world over the last 40 years. And there are other icons, too. The photographs of smiling new homeowners have become iconic, as well as the many visuals of new homeowners and volunteers hammering away during construction. In 1984, when Jimmy Carter joined the cause as part of his commitment to social justice and human rights, pictures of the former President of the United pounding nails was a dramatic image that drew people’s attention.

    The ritual of home building is older than the wheel. Ever since man clawed shelter from under a tree trunk, the ritual of inspecting the proper home site and then the trade of finding the proper materials and assembling them in the right way have been respected for centuries. (Who builds a better house than a carpenter, mason or shipwright? A gravedigger, because his lasts forever. Shakespeare: Hamlet.)

    The rituals en force for Habitat for Humanity involve first selecting the families who will receive the homes. This is a painstaking and painful process. Prospective homeowners are selected based on three criteria, says Swisher. “The three criteria that we have are income, need, and their willingness to partner. Habitat families have to be willing to help build the houses, so they have to be willing to partner.”

    Once accepted, future homeowners must enter a rite of passage that includes classes on home maintenance and home ownership, legal counseling, and financial counseling to help them understand the responsibilities of home ownership. Finally, the prospective homeowners must sign a letter of intent. Then they start building their own sweat equity by helping to build someone else’s home.

    Roof-raising is a rite shared by volunteers. The act of building a home varies upon the location. In Atlanta, where Habitat perhaps has its strongest support, building a home takes volunteers about eight weeks or 1200 hours. In a rural or third world community, it might take much longer. Habitat also holds special events called “blitz builds” where, during a single week, they might build forty to one hundred homes in a community. These events might be based on a special need, or to celebrate a ten-year anniversary. “Whenever an affiliate decides they want to do it,” says Swisher.

    The Jimmy Carter Work Project is another important celebration for Habitat. Each year, the former President and his wife Rosalyn Carter donate a week of their time and labor to build homes. Thousands of volunteers sign up for the event, which is held in a different location each year. In 2004, the Jimmy Carter Work Project engaged over 4000 volunteers—not counting the Carters, to build ninety-two homes in Anniston, Alabama, and in the communities of Valdosta and LaGrange, Georgia. In 2005, they moved their efforts to Detroit and Benton Harbor in Michigan. Other events have sponsored constructions in South Korea and South Africa. The JCWP is an important annual rite that garners attention from press all over the world, and hammers home the need for proper housing, as well as the necessity of humanitarian efforts worldwide.
    In some cultures, the carpenters place a small fir tree in the house eave to symbolize its completion. In some cultures, they erect a cross. When a family is ready to move into its new home in Celebes, the priest collected the souls of family members in a bag and then returned to their owners to protect them from supernatural dangers. In Habitat for Humanity, much festivity surrounds the new owners occupying their home.

    “We have a home dedication where we celebrate the completion of the house,” says Swisher. “The family gets the keys and they are handed a Bible.” There are some exceptions, where presenting the Bible would be illegal or potentially dangerous. In those situations, common sense is used.

    Another rituals are the three board meetings with members from around the world that are held each year. HFHI members from around the world come together to discuss their work and what needs to be done. “We might have two meetings a year in the U.S.,” says Swisher, just recently returned from South Africa. “And the third in a foreign country.”

    When it comes to sacred words, the terms of art in carpentry, masonry, engineering and the other homebuilding crafts all apply. The name Habitat for Humanity also has built a halo around it. other terms like blitz builds become their own sacred nomenclature.

    There are myths surrounding Habitat for Humanity homes that remind us that perception is reality only for the uninformed. These arguments are usually used by people who don’t believe. In other words, Habitat heretics. One myth is that local property values decrease when a Habitat home goes into a neighborhood. In fact, Habitat houses have generally increased property values and the local tax base. Another false factoid is that Habitat homes are available only for people of color. In fact, Habitat homeowners are judged solely upon their economic status, and one third of all Habitat homeowners are Caucasian. Perhaps the most widespread myth is that Habitat homes are given away. According to Habitat for Humanity, homeowners actually help to build their own homes and put in real sweat equity—up to 500 hours worth.

    What’s the worst place to build? Probably Africa, says Swisher. “It’s the least developed and going downhill in terms of development and per capita income,” he says. “In places where the country is very poor, if we can raise the money outside the country and send it there, that can be very productive. Labor is inexpensive, materials are inexpensive. Sometimes there are advantages to being in a poor country, provided you have the financial resources.”

    On the other hand, “affordable housing” is becoming an oxymoron in developed countries like the U.S., where related housing costs like land and lumber have become more costly. “In the United States,” says Swisher, “the cost of land and the cost and times required to receive approval to build is becoming a huge obstacle. Overseas, there is total community support, which makes them more advantageous. Frankly, even people building $300,000 homes here in the U.S. are finding it tougher. Municipalities are getting tighter on their regulations, many communities make new housing pay for things you didn’t have to many years ago. Some municipalities are making it very hard on us.”

    The original leaders are Millard Fuller and his wife Linda. Their sacrifice and vision have been inspirational for people everywhere. Another leader, of course, is former President Jimmy Carter, whose celebrity helped raise awareness of Habitat for Humanity and spread the word of its good works around the world. Political leaders from around the world have also participated in Habitat events, including President Gloria Arroyo of the Philippines, President Thabo Mbeki in South Africa, Tanzania President Benjamin William Mkapa, Poland Prime Minister Jerzy Buzek, Australia Prime Minister John Howard, Korean President Kim Dae-jung, His Excellency Dr. Andres Pastrana Arango, president of the Republic of Colombia, and President George W. Bush. Recently, Habitat for Humanity also elected a new Chairman, Paul Leonard.
    But perhaps the real leaders are the grassroots personalities who help to organize, find funding and rally support at the over 1700 affiliates in the U.S. and another 550 local affiliates around the world.

    There is no question of Habitat for Humanity’s success. They build over 5000 homes each year and are one of the Top 20 homebuilders in the United States. By the time you read this in 2006, over one million households around the world will have been created through Habitat for Humanity, thanks to over 6 million volunteer hours each year.

    “For so many families around the world who have terrible housing, it doesn’t take much imagination to know what it means to those families,” says Swisher. “In the United States, we still have substandard housing problems that are severe. It’s one of those problems where we are probably making negative progress. The need for affordable, available housing outstrips the availability every year. It’s still a tremendous need. I can’t think of anything better than, once the basic need of food and clothing is provided, to provide a decent shelter at a cost a family can afford.”


  10. Smirnoff the primal vodka

    Smirnoff turned itself into a Primal Brand, and became the number one selling vodka in the U.S.A.

    I was sitting at the Starbucks in Westport, Connecticut with an executive of Smirnoff’s Global Brand Planning. I was explaining the seven pieces of primal code, beginning with the creation story, when a smile spread across his face. “That’s exactly what we did with Smirnoff!” he burst out.

    Turns out, Smirnoff was created by Piotr Aresenyevich Smirnov, who was able to take raw vodka and filter it into through silver birch tree charcial and create a potable drink. While peasants were still filling buckets of their hard stuff, Smirnov’s refined vodka was smooth and imminently drinkable. When the Czar tried it and liked it in 1886, Smirnov’s career took off. He was appointed purveyor to the royal court and was awarded not just a single coat of arms, but four coats. He became Count Smirnov, and started wearing fur coats. The family became a part of Russian aristocracy just in time for the Russian Revolution. Piotr’s son Vladimir was arrested, escaped the firing squad, fled to Paris, lived in poverty, emigrated to America where he founded the Smirnov distillery again.

    Unfortunately, America’s popular spirits were brown goods (like scotch). By 1939, Smirnoff (let’s assume he changed the spelling of his name around this time) couldn’t even afford to pay his $1500 liquor license. He sold to Heublein, where he encountered John Martin, a marketing guy in Bethel, Connecticut, who changed his life again.

    Martin positioned vodka as “the white whiskey”. They created cocktails (they invented cocktails) like the Martini, Bloody Mary, Screwdriver and the Moscow Mule. The 1950s were a cocktail revolution. During the first three years sales tripled and then doubled from that. In 1952, the “leaves you breathless” advertising campaign was launched. Smirnoff went to Hollywood and was featured in James Bond movies, Woody Allen starred in Smirnoff print ads, life was one endless vodka martini.

    Then things went a little tipsy. Smirnoff, a little drunk from their new-found fame, let their image lapse. Then, during the Cold War, the brand became “too Russian”.

    During the political chill and an ensuing trade embargo, an upstart named Absolut (from Sweden, no less) entered our shores and filled the gap. Vodka was never the same again.

    Now it wasn’t just vodka (where Smirnoff was shelved), now Absolut and others created the premium vodka category. Premium brands thrived. Grey Goose and others entered the market. Smirnoff gathered dust, its heritage forgotten, and Smirnoff sales slumbered at the bottom of the liquor store rack.

    Recently, the marketers at Smirnoff unearthed the lost history of Count Smirnoff. They informed employees how the brand had actually invented the vodka market, creating esprit de vodka. Sales staff spread the word and reminded the trade.

    On January 26, 2005, The New York Times conducted a blind taste test of premium vodkas and Smirnoff won, surpassing 21 other super-premiums.

    Using their valuable creation story to reignite the brand, the vodka that helped vodka become the number one spirit in the world, is the number one-tasting spirit brand in the U.S.A. today.

    [Noted: Primal Brands contain the seven pieces of primal code: a creation story, creed, icons, ritual, sacred words, nonbelievers, and leader. These seven pieces of code, used together, attract communities of people like those that surround brands like Nike, Apple, Starbucks. (For purposes here, “brand” is considered to be any product, service, personality, organization, social cause, political ideology, religion, movement, or other entity searching for popular appeal.)]